Recently released by the Jiangxi Provincial Tourism Quality Supervision fourth quarter of 2010 complaints, the province received a total of 22 tourist complaints, 20 complaints have been valid travel, finish the clearance rate and treatment satisfaction of 100%.
the complaints by type, received complaints of various types of tourism, domestic tourism accounts for most of the complaints, a total of 19 cases, accounting for 95% of the total number of complaints; outbound travel were a complaint, accounting for complaints 5% of the total. Divided by the object of complaints in the 20 complaints received, involving a total of 12 complaints against travel agencies, scenic areas (spots) in a total of six complaints. By reason the complaints because the complaints caused by reduce the level 3 standard, accounting for 15% of total complaints; caused due to unauthorized changes in the project a total of three complaints, accounting for 15% of total complaints; guides discharge of a duty of 3 , accounting for 15% of total complaints; 11 cases of other types of complaints, accounting for 55% of the total complaints. According to the person in charge of Tourism Quality Supervision, coordination of the final three months last year, a total of 5,750 yuan compensation, are paid by enterprises, retention money not used for compensation. (Intern reporter Zhang Hong Wang Zhuangzhuang)
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